FAQs

NOMARA Kids is an Indian skin care and hair care brand created around the changing needs of children from ages 5 to 15. Our aim is to make everyday care feel gentle, age appropriate and easy for families to understand.

Our products are designed primarily for children from ages 5 to 15. An adult may also choose to use them, but every person’s skin and hair are different. Read the product label and ingredient list, and seek professional advice when there is a diagnosed skin condition or known allergy.

Begin with the need you want to address, such as daily cleansing, dryness or manageable hair. Each product page explains its purpose, ingredients and directions. If you are unsure, contact us with your child’s age and the type of routine you are building. We can explain the options, although we cannot diagnose a medical condition.

Products intended for daily care can be used as directed on their labels. Use only the recommended amount and frequency. If skin or scalp begins to feel dry, uncomfortable or irritated, pause use and review the routine before trying the product again.

Our formulas are developed with gentle everyday care in mind, but no personal care product can suit every child. Check the full ingredient list and perform a patch test before first use, particularly when your child has sensitive skin, allergies, eczema or is under dermatological care.

Ingredients vary by product and may include carefully selected cleansers, moisturisers, conditioning agents and botanical ingredients such as aloe vera, shea butter, avocado oil, amla, bhringraj, argan oil, chamomile, oat extract or panthenol. The ingredient list on the product page and physical pack is the best source for the exact formula.

Our formulation choices focus on what is appropriate for the purpose of each product. Because formulas can differ or evolve, please check the current ingredient list for the specific product. If you need to avoid a particular ingredient, contact us with the product name before ordering and we will help you review the available information.

Please refer to the individual product page and pack for the current ingredient list. Fragrance preferences and sensitivities are personal, so we recommend checking the label carefully and patch testing before use. Our care team can help with a product specific question before you buy.

NOMARA does not test its finished products on animals. We remain committed to responsible product development and to communicating our practices clearly as the range grows.

NOMARA products are made in India. Manufacturing and pack details, including batch information, are printed on each product so families can keep the information they may need after purchase.

Apply a small amount as directed to a clean, limited area of skin, such as the inner forearm. Leave the area undisturbed and observe it for 24 hours unless the label gives different instructions. Do not continue if redness, itching, swelling or discomfort appears. A patch test reduces uncertainty but cannot guarantee that a later reaction will not occur.

Stop using the product and rinse the affected area gently with clean water. Do not apply more products to mask the reaction. Seek advice from a qualified medical professional if symptoms are significant, persist or involve the eyes, breathing or swelling. Keep the product and batch details available when contacting us.

Rinse immediately with plenty of clean water and avoid rubbing. If discomfort continues, seek medical advice. Products should be used with adult guidance and stored away from very young children.

Keep products tightly closed in a cool, dry place away from direct sunlight, excessive heat and moisture. Do not use a product if its appearance, smell or texture has changed unexpectedly, or if the pack is damaged or past its stated expiry date.

Manufacturing, expiry and batch information is printed on the product or outer pack. Retain these details if you contact us about quality, compatibility or an order concern because they help our team review the correct batch.

We aim to dispatch confirmed orders on the same business day. Orders placed after operational cut off times, on Sundays or public holidays, during unusually high demand, or while payment or address details are being verified may leave on the next working day.

Most orders arrive within 1 to 5 business days after dispatch. Delivery time depends on the destination and courier availability, and can be affected by remote locations, weather, public holidays or local disruptions. This timeframe is an estimate rather than a guaranteed delivery date.

Tracking details are normally sent by email or SMS after the courier collects your parcel. It can take a little time for the first tracking activity to appear. If you have not received an update, contact us with your order number.

Contact us as soon as possible. We will try to help before packing or dispatch begins, but a change or cancellation cannot be guaranteed once fulfilment has started or the parcel has been handed to the courier.

Opened, used, tested or tampered personal care products generally cannot be returned for hygiene and safety reasons. An unopened, unused and saleable item with its seal and original packaging intact may be considered when you contact us within 7 calendar days of delivery. Please review our Delivery and Returns Policy and obtain approval before sending anything back.

Email us within 48 hours of delivery with your order number, a short description and clear photographs of the parcel, shipping label, product and batch details. Keep the packaging while we review the issue. A validated claim will be handled with an appropriate replacement, refund or other remedy.

Email care@nomara.in or message WhatsApp (+91) 90199 60674. For order support, include your order number. For a product question, include the product name and any relevant batch details so we can respond more efficiently.