Delivery & Returns

Order processing and dispatch

We aim to dispatch confirmed orders on the same business day. Orders placed after operational cut-off times, on Sundays or public holidays, or during unusually high demand may be dispatched on the next working day. Payment verification or an incomplete address can also delay processing.

When an order leaves our facility, tracking details are normally shared by email or SMS. Tracking activity may take a little time to appear after the courier collects the parcel.

Estimated delivery

Please enter a complete address, nearby landmark where useful and a reachable phone number. We cannot guarantee changes to the address after dispatch. If a parcel is returned because delivery was repeatedly unsuccessful or the address was incorrect, additional shipping charges may apply before it is sent again.

Changing or cancelling an order

Contact us as soon as possible if you need to change or cancel an order. We will try to help before packing or dispatch begins, but a change cannot be guaranteed once the order has entered fulfilment or has been handed to the courier.

If a prepaid order is successfully cancelled before dispatch, the refund will be initiated to the original payment method. Processing time after initiation depends on the bank, card network or payment provider.

Wrong, damaged, leaking or defective items

Please inspect the parcel soon after delivery. If an item is wrong, damaged in transit, leaking, missing or appears defective, contact care@nomara.in within 48 hours of delivery.

Include your order number, a short description and clear photographs of the outer parcel, shipping label, product and batch details. Please retain the packaging until we complete the review. Where the claim is validated, we will arrange an appropriate replacement, refund or other remedy without additional product or delivery charges.

Returns for personal-care products

For hygiene and safety reasons, opened, used, tested or tampered personal-care products cannot be returned because of a change of mind, preference for a different fragrance or texture, or an individual sensitivity that was not caused by a product defect.

If you wish to request a return of an unopened, unused and saleable item with its seal and original packaging intact, contact us within 7 calendar days of delivery. Such requests are reviewed case by case. If approved, return-shipping arrangements and any applicable cost will be communicated before the item is sent back. Please do not return a parcel without approval.

This hygiene policy does not reduce remedies available under applicable law where goods are defective, damaged, incorrectly supplied, misdescribed, spurious, unsafe or delivered materially later than an agreed schedule.

Refunds

Approved refunds are initiated to the original payment method unless another lawful method is agreed. Original delivery fees may not be refundable for voluntary returns, while validated wrong, damaged or defective orders will be handled without unfair charges to the customer.

After we initiate a refund, the time taken to appear in your account depends on your bank or payment provider. We will share confirmation when the refund has been initiated.

Orders marked delivered but not received

First check with family members, neighbours, reception or building security and review the tracking details. If the parcel is still missing, contact us promptly with your order number so we can raise an enquiry with the courier. Courier investigations can take time, but we will keep you informed of material updates.