Privacy Policy

1. Who we are

This website and the brand NOMARA Kids is operated by Krinush Lifescience OPC Pvt. Ltd., Doddakannelli, Bengaluru, Karnataka, India (“NOMARA”, "NOMARA Kids", “we”, “us” or “our”). This policy applies when you browse our website, create an account, place an order, contact us, subscribe to updates or otherwise interact with us.

2. Information we may collect

Depending on how you use the store, we may collect:

• Identity and contact information: name, billing and delivery address, email address and telephone number.
• Order information: products purchased, order value, delivery status, returns, refunds and customer-support history.
• Account information: login details and preferences. Passwords are stored in protected form and are not visible to our team.
• Payment information: payment status, transaction reference and limited billing details received from payment providers. We do not intend to store your card number, CVV or UPI PIN.
• Device and usage information: IP address, browser type, device information, pages viewed, referring links and cookie or analytics identifiers.
• Communications: enquiries, reviews, feedback, photographs or other information you choose to send us.

3. How we use information

We use personal information only for legitimate business and legal purposes, including to:

• Process, confirm, deliver and support orders
• Manage accounts, payments, returns and refunds
• Answer questions and resolve complaints
• Send service messages and requested updates
• Improve products, content and store performance
• Prevent fraud, misuse and security incidents
• Meet tax, accounting and legal obligations
• Send marketing only where permitted and chosen

Where processing depends on consent, you may withdraw that consent for future use. Withdrawal does not affect processing already completed or information we must retain for legal purposes.

4. Cookies and similar technologies

Cookies help the website remember your cart, session, language or preferences and support security and basic store functionality. We may also use analytics or advertising technologies to understand performance and measure campaigns. You can manage cookies through your browser, but disabling essential cookies may prevent parts of checkout or account features from working correctly.

5. When we share information

We do not sell your personal information. We may share only what is reasonably necessary with trusted service providers that help us operate the store, such as payment gateways, courier partners, hosting providers, email or SMS services, analytics providers, professional advisers and customer-support tools.

We may also disclose information when required by law, to respond to lawful government requests, to protect customers or our rights, or as part of a genuine business reorganisation. Service providers are expected to handle information for the agreed purpose and with appropriate safeguards.

6. Children’s privacy

Our products are made for children, but this online store is intended to be used by parents, guardians and other adults. We do not knowingly ask children to create accounts, place orders or submit personal information directly. If you believe a child has provided personal information without appropriate parental involvement, please contact us so we can review and take suitable action.

7. Retention and security

We retain information only for as long as it is needed for the purposes described here, including order support, accounting, taxation, dispute resolution, fraud prevention and other legal requirements. Retention periods can vary by record type.

We use reasonable administrative, technical and organisational safeguards designed to protect personal information. No website, transmission or storage system can be guaranteed completely secure, so please protect your password and contact us if you suspect unauthorised account activity.

8. Your choices and rights

Subject to applicable law and appropriate identity verification, you may ask us to provide information about your personal data, correct inaccurate details, erase data that is no longer required, withdraw consent, unsubscribe from marketing or raise a grievance about how information is handled.

Some requests may be limited where information must be retained for legal compliance, fraud prevention, payment records, ongoing disputes or the rights of another person.

9. Updates to this policy

We may update this policy when our services, providers or legal obligations change. The revised version will be posted here with an updated effective date. Material changes may also be communicated through the website or your registered contact details where appropriate.